UCaaS (Unified Communications as a Service) refers to a phone system that uses Voice over Internet Protocol to provide a Cloud-based phone system for businesses. There’s none of the capital equipment or hardware costs associated with legacy phone systems—saving you time and money.
CCaaS (Contact Center as a Service) refers to the software deployment model in which companies purchase only the technology they need and is commonly vendor operated to decrease costs associated with IT, integration, and support.
